FAQs
How long does shipping take?
Orders are typically delivered within 7–12 business days. At this time, we only ship within the United States, so you won’t experience international shipping delays. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment in real time.
Do you offer free shipping?
Currently, we do not offer free shipping. Our shipping rates are simple and transparent:
- Standard Shipping: $5.99
There are no hidden fees or additional charges.
What is your return policy?
We accept returns within 30 days of delivery. To be eligible for a return:
- Items must be unused
- Returned in their original packaging
- In the same condition as received
Once your return is received and inspected, we will process your refund to the original payment method. To initiate a return or ask questions, please contact us at support@decorlyshop.com.
Are your products covered by a warranty?
At this time, our products do not include a warranty. However, if you experience any issues with your order, please reach out to us at support@decorlyshop.com, and we will do our best to assist you promptly.
What payment methods do you accept?
We accept the following secure payment options:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
All transactions are processed through secure payment gateways to ensure your safety and privacy.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number on the courier’s website to check the latest delivery updates.
Do you ship internationally?
No, we currently ship only within the United States.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us at support@decorlyshop.com within 24 hours of placing your order.